RETURNS
Due to the nature of our products and for hygiene purposes we cannot accept returns on jewelry and bodysuits. If Iris Lux Shop sent you the wrong item, or the item is damage we will gladly exchange it for you. Item must be in its Original unused condition.
Although we do not accept returns, we are committed to providing the best shopping experience to our customers. Once your order is received, please inspect it immediately and contact us if the item is defective, damaged or if you received the wrong item. You have 7 days from the date of item being received to contact us by emailing us at irisluxshop@gmail.com so we may resolve the issue in a timely manner.
Please note customer is responsible for the return cost back to us. Please allow 1-3 days for us to contact you once you have emailed us with a question or concern.
If you find yourself needing to cancel your order, we ask that you email us at irisluxshop@gmail.com within the FIRST HOUR of placing the order. Please include in your email the Title "Cancel Order", order number and your email address. Any orders wanting to be cancelled after this time frame will NOT be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected an approved return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please Note:
Iris Lux Shop cannot take responsibility for any lost or damaged packages. We strongly recommend you get a tracking number when returning an item.
By placing an order with Iris Lux Shop, you agree to all the above terms. Terms are subject to change.
